Interviewing stakeholders provides helpful information about their context, allows us to identify business goals they are concerned with, and increases their support.
A stakeholder is anyone who has an interest in your project or with whom you need to work in some way to complete the project. Understanding your stakeholders and their perspectives is key to your project’s success and is commonly done through stakeholder interviews.
Definition: A stakeholder interview is a conversation with a person who has a vested interest in a project with the goal of gathering insights to drive the project’s success.
In a user interview, a researcher asks a user questions about a topic of interest (e.g., use of a system, behaviors, and habits) with the goal of learning about that topic. Similarly, in a stakeholder interview, the UX team member asks internal or external stakeholders questions meant to shape the design process, define success metrics, and ultimately meet their expectations.
Why Do a Stakeholder Interview?
Stakeholder interviews drive successful stakeholder engagement and give us an understanding of our project’s landscape. This understanding can help us navigate obstacles before they arise and keep everyone engaged and supportive.
